top of page

Privacy Policy

1. Introduction

 

Coastal Law Group (“we”, “us” or “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (“APPs”), and our professional obligations as a legal practice.

 

In addition to our obligations under privacy laws, we are also subject to duties of confidentiality and legal professional privilege in relation to client information.

 

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website, engage our services, or otherwise interact with us.

 

By using our website or providing us with personal information, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy.

 

We may amend this Privacy Policy from time to time by publishing an updated version on our website.

 

2. What is Personal Information?

 

“Personal information” has the meaning given in the Privacy Act 1988 (Cth) and generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

 

The personal information we may collect includes:

 

  • your name;

  • date of birth;

  • residential or postal address;

  • email address;

  • telephone number;

  • occupation or business details;

  • identification documents;

  • financial or payment information;

  • information relating to legal matters;

  • information you provide through our website, forms or correspondence; and

  • any other information reasonably required to provide our legal services.

 

We may also collect “sensitive information” (as defined in the Privacy Act 1988 (Cth)) where reasonably necessary for the provision of legal services or where required or authorised by law. Sensitive information may include information relating to health, criminal history, racial or ethnic origin, political opinions, religious beliefs, trade union memberships, sexual orientation or other sensitive matters relevant to legal services.

 

Sensitive information will generally only be collected with your consent or as otherwise permitted by law.

           

Where you provide us with personal information about another person, you confirm that you have authority to provide that information to us.

 

3. How We Collect Personal Information

 

We may collect personal information in a variety of ways, including:

 

  • directly from you;

  • through our website or contact forms;

  • via telephone calls, emails or meetings;

  • through social media communications;

  • from third parties acting on your behalf, such as accountants, financial advisers, brokers or other lawyers;

  • from publicly available sources; and

  • where otherwise permitted or required by law.

 

Where reasonably practicable, we will collect personal information directly from you.

 

If we receive personal information that we have not requested and determine we could not otherwise lawfully collect it, we will take reasonable steps to destroy or de-identify that information.

 

4. Website Collection and Cookies

 

When you visit our website, certain information may be automatically recorded by our website hosting provider or analytics services, including:

 

  • your IP address;

  • browser type;

  • operating system;

  • date and time of access;

  • pages visited;

  • referring websites; and

  • general website usage information.

 

This information is generally anonymous and is used for website administration, security, analytics and improvement purposes.

 

Our website may use cookies and similar technologies to improve functionality and user experience. Cookies do not generally identify you personally, but may store information about your browsing preferences.

 

Most web browsers allow you to disable cookies through browser settings. However, doing so may affect website functionality.

 

We may also use third-party analytics or advertising tools, including social media pixels or tracking technologies, for marketing and website optimisation purposes.

 

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices, policies or content of third-party websites.

 

You should review the privacy policies of those websites before providing personal information.

 

5. Why We Collect Personal Information

 

We collect and use personal information for purposes including:

 

  • providing legal services;

  • verifying your identity;

  • communicating with you;

  • managing client relationships;

  • complying with legal and regulatory obligations;

  • maintaining our records and internal administration;

  • responding to enquiries;

  • improving our website and services;

  • marketing our services and events; and

  • any other purpose permitted by law or authorised by you.

 

If you do not provide certain information, we may not be able to provide our services effectively or at all.

 

6. Disclosure of Personal Information

 

We may disclose your personal information where reasonably necessary, including to:

 

  • our employees, contractors and consultants;

  • barristers, experts and other professional advisers;

  • courts, tribunals and regulatory bodies;

  • IT service providers and cloud storage providers;

  • financial institutions or payment processors;

  • government authorities where required by law; and

  • any person or entity authorised by you.

 

We do not sell, trade or rent personal information to third parties.

 

As part of our operations, some service providers may store or process data overseas, including in Australia, the United States and other jurisdictions where our technology or cloud service providers operate. While we take reasonable steps to ensure appropriate protections are in place, overseas recipients may not always be subject to Australian privacy laws.

 

7. Direct Marketing

 

We may use your personal information to send you updates, legal information, newsletters, event invitations or marketing communications that may be of interest to you.

 

We will only send commercial electronic messages in accordance with applicable laws, including the Spam Act 2003 (Cth).

 

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe facility included in our communications.

 

8. Storage, Retention and Security

 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

 

Security measures may include:

 

  • password-protected systems;

  • secure servers and databases;

  • restricted access to files;

  • encryption and cybersecurity protections; and

  • physical security measures.

 

While we take reasonable precautions to protect information, no method of electronic transmission or storage is completely secure.

 

We retain personal information for as long as reasonably necessary for legal, regulatory, professional indemnity, record-keeping and operational purposes. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify the information.

 

9. Access and Correction

 

You may request access to personal information we hold about you and request corrections where necessary.

 

We may require proof of identity before providing access.

 

In some circumstances permitted by law, we may refuse access to certain information. If we do so, we will provide reasons where appropriate.

 

To request access or correction, please contact us using the details below.

 

10. Complaints

 

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may contact us to make a complaint.

 

We will investigate complaints and respond within a reasonable period, generally within 30 days.

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

 

11. Children’s Privacy

 

Our website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children except where reasonably necessary for legal services and provided by a parent or guardian or otherwise authorised by law.

 

12. Contact Us

 

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a privacy complaint, please contact us:

 

Coastal Law Group

Address: 107/137 Laver Drive, Robina Qld 4226

Phone: 07 5646 6292

Email: connect@coastallawgroup.com.au

Website: www.coastallawgroup.com.au

 

For more information about privacy rights in Australia, visit the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

 

Last Updated: 20 May 2026

bottom of page